{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"Your Team Can't Buy Into What They Don't Understand | Ep 33","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/826df46d\"></iframe>","width":"100%","height":180,"duration":1824,"description":"JeanAnn SaintGrace explains how consistent one-on-one meetings build trust, strengthen teams, and help technicians grow. She shares how goal-setting, accountability, and keeping promises can create a stronger shop culture.\n\nShe also breaks down the importance of teaching teams how the shop makes money, including gross profit, net profit, fixed costs, and why profit is an investment in the future. JeanAnn encourages owners to explain the “why” behind business decisions and help their teams understand the value of KPIs.\n\nTimestamps:\n00:00 Breaking Negative Thought Loops\n00:32 Building Trust Through One-on-Ones\n01:13 Setting Three Team Goals\n02:21 Creating Accountability\n04:06 Making Meetings Nonnegotiable\n05:51 Keeping Promises Builds Trust\n09:45 Sponsor: AutoFix Coaching\n10:33 Teaching the Profit Model\n12:25 Gross Profit vs. Net Profit\n16:09 Investing Profit Into the Future\n18:41 Explaining the “Why”\n23:33 KPIs Are Not Greed\n25:38 Sponsor: AutoFix + ADP\n27:01 Closing Thoughts","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}