{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Survive: Essentials for C-Store Assistant Managers","title":"Speaking with Impact: Presentation Skills for Store Leaders","html":"","width":"100%","height":180,"duration":1039,"description":"Survive – Episode 60 GuideSpeaking with Impact: Presentation Skills for Store LeadersHost: Mike Hernandez Series: Survive from C-Store Center Duration: 17 minutesEpisode DescriptionTransform your leadership presence through powerful communication! In this essential episode of Survive, host Mike Hernandez reveals how effective speaking skills can turn daily management scenarios into opportunities for success. Learn from the real-world example of Assistant Manager Mike from Store 237, who defused a potential crisis during a power outage through clear, confident communication. Discover practical techniques for running effective team meetings, delivering impactful corporate presentations, and handling public-facing situations with professionalism. Whether you experience speaking anxiety or simply want to enhance your leadership presence, this episode provides immediately applicable strategies that work in the fast-paced convenience store environment.What You'll LearnHow to run team meetings that actually get results using the \"3-10-3\" methodTechniques for delivering clear shift instructions and new policiesMethods for making store announcements that customers listen to and understandStrategies for handling public complaints and de-escalating tense situationsFrameworks for creating compelling corporate presentations that get your ideas noticedCrisis communication protocols for emergencies and sensitive situationsPractical approaches to managing speaking anxiety and projecting confidenceKey SegmentsDaily Communication Scenarios (8 min) The \"3-10-3\" method for efficient team meetingsThe \"What-Why-How\" format for clear shift instructionsThe \"Past-Present-Future\" method for introducing new policiesThe \"Three C's\" approach to store announcements: Clear, Concise, CalmThe HEARD method for handling public complaints: Hear, Echo, Apologize, Resolve, DocumentThe \"Lower and Slower\" technique for de-escalationFormal Presentation Skills (8 min) The STORE method for organizing...","thumbnail_url":"https://img.transistorcdn.com/fp7lkIUjQuQcxJj-6T03P_9wyiw05RvWj0NL8FNLSew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzFk/Mzc2ZjM2OWEyZTk4/ZDQwY2Y5MDUxMTJj/YWI2Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}