{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Survive: Essentials for C-Store Assistant Managers","title":"Speaking with Impact: Presentation Skills for Store Leaders","html":"","width":"100%","height":180,"duration":1039,"description":"Survive – Episode 60 Guide\n\nSpeaking with Impact: Presentation Skills for Store Leaders\n\nHost: Mike Hernandez\nSeries: Survive from C-Store Center\nDuration: 17 minutes\nEpisode Description\n\nTransform your leadership presence through powerful communication! In this essential episode of Survive, host Mike Hernandez reveals how effective speaking skills can turn daily management scenarios into opportunities for success. Learn from the real-world example of Assistant Manager Mike from Store 237, who defused a potential crisis during a power outage through clear, confident communication. Discover practical techniques for running effective team meetings, delivering impactful corporate presentations, and handling public-facing situations with professionalism. Whether you experience speaking anxiety or simply want to enhance your leadership presence, this episode provides immediately applicable strategies that work in the fast-paced convenience store environment.\nWhat You'll Learn\n\nHow to run team meetings that actually get results using the \"3-10-3\" method\nTechniques for delivering clear shift instructions and new policies\nMethods for making store announcements that customers listen to and understand\nStrategies for handling public complaints and de-escalating tense situations\nFrameworks for creating compelling corporate presentations that get your ideas noticed\nCrisis communication protocols for emergencies and sensitive situations\nPractical approaches to managing speaking anxiety and projecting confidence\nKey Segments\n\nDaily Communication Scenarios (8 min) The \"3-10-3\" method for efficient team meetings\nThe \"What-Why-How\" format for clear shift instructions\nThe \"Past-Present-Future\" method for introducing new policies\nThe \"Three C's\" approach to store announcements: Clear, Concise, Calm\nThe HEARD method for handling public complaints: Hear, Echo, Apologize, Resolve, Document\nThe \"Lower and Slower\" technique for de-escalation\nFormal Presentation Skills (8 min) The STORE...","thumbnail_url":"https://img.transistorcdn.com/fp7lkIUjQuQcxJj-6T03P_9wyiw05RvWj0NL8FNLSew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzFk/Mzc2ZjM2OWEyZTk4/ZDQwY2Y5MDUxMTJj/YWI2Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}