{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Lean Built: Manufacturing Freedom","title":"The Art of Customer Disappointment | Lean Built - Manufacturing Freedom E49","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/830a113e\"></iframe>","width":"100%","height":180,"duration":3630,"description":"Jay and Andrew dive into the secrets of maintaining productivity amidst workplace interruptions, mastering remote collaboration, and leveraging tools like Slack and Signal for seamless communication. They also talk about the surprising benefits of groupthink, and the art of knowing when it's actually beneficial to disappoint customers—and when it's critical not to.","thumbnail_url":"https://img.transistorcdn.com/l0HRpcWxem4SttHPzNHN8VZMGUfK3kzum5Ti3LbVDqg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ1MTkwLzE2OTUw/OTcxOTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}