{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 98 - Managing Workflow with Maylan Newton at TOOLS 2022","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8377339b\"></iframe>","width":"100%","height":180,"duration":4254,"description":"In this episode, David and Lucas are joined by Maylan Newton of ESI, an expert in automotive repair shop management. Maylan shared insights and tips on appropriately streamlining the workflow in a repair shop, starting with creating appointments and then setting proper customer expectations, ultimately converting phone calls into car count.","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}