{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Confessions of a Shop Owner","title":"Ep 72 - Jon Cabak | How AI & Technology Are Changing the Automotive Industry","html":"","width":"100%","height":180,"duration":1978,"description":"Jon Cabak is the co-founder and CEO of Detect Auto. Today, he shares with Mike about Detect Auto’s maintenance recommendation tools and talks about their new partnership with BG Products to streamline customer education and shop efficiency. The conversation also explores how AI is already transforming shop operations, from business analysis to coaching service advisors, with Jon sharing practical ways shop owners can leverage these technologies today.Timestamps:00:00 Introducing The \"Maintenance Recommendation System\" & the Struggle for a Good Name01:05 Jon Cabak's whirlwind trip: Meetings, markets, and minimal sleep02:11 Jon's goals at C&R AAPEX: Building partnerships and sharing tech02:47 Who is Jon Cabak? CEO of Detect Auto, building better tools for shops03:06 How Detect Auto helps service advisors ask the right questions04:06 New features: BG Products partnership & integrating educational content for customers05:00 Educating customers with videos, Tekmetric integration dreams06:16 The power of video explainer tools for maintenance sales07:13 Coaching new shops: How to launch a maintenance program07:49 Why shops struggle to sell maintenance—and how to avoid “kitchen sinking” new customers09:13 Making a maintenance plan not a one-time sales event10:11 Detect Auto’s printable/PDF maintenance planning tool11:02 “SUN”: The new name for maintenance—Shit You Need!11:46 AI’s best use in shop ownership, ChatGPT in action, and practical subscription tips13:06 Voice tech, call analysis, and smarter prospecting with AI14:00 Pipe dream or next reality? AI that writes your service tickets15:00 Using AI for real-time scripts and to improve advisor performance16:45 Ongoing upgrades: Overcoming latency and training obstacles18:31 AI for pre-service surveys and reducing customer friction19:10 Practicing objections and role-playing with voice AI21:11 Upgrading your AI subscription — Is it worth it?21:57 Using AI to analyze business trends and shop performance22:42 Grok,...","thumbnail_url":"https://img.transistorcdn.com/TGFdk8p3lwIqG6-Zxu0zdS85-eMxgjWH_ROpDgligzo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hYmUy/MTMxZmUzN2Q5Mzkw/YTgxMDliZDViN2U3/N2Q1ZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}