{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"DeliveryX","title":"Shipping economics","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/85fe7e25\"></iframe>","width":"100%","height":180,"duration":1636,"description":"In this episode we consider the business models, drivers and commercial options for delivery companies. We've seen the importance of service quality to the customer - who of course also demands extensive options and a zero cost - and so in this episode, we focus on how the carriers are adapting to, or leading, the retailer's requirements.\nWe're joined by Mike Hancox, CEO of Yodel, and we cover:\nCarrier reputation and customer experience\ngetting the 'basics' right - with a discussion on what constitutes 'basic' in our competitive market\nmobile notifications and the importance of 'in flight' visibility\nthe changes in next-day delivery and customer expectation\ndealing with a 30% jump in parcel volumes\nwill customers payf to sustainability\nthe economics of bikes, routing improvements and e-vans.\nThroughout all of the above it's interesting to note Mike's frequent reference to the importance of technology investment - for improved capabilities and also margin.\nThis episode is part of a series of 10 podcasts looking Beyond the Buy Button - subscribe to access all of them, as well as the full 'behind the scenes' interviews with our guests.\n \nBehind the microphones:\nMike Hancox, CEO Yodel: https://www.linkedin.com/in/mike-hancox-b57a883/\nKatie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/ \nChris Hoskin, Regional Director of Marketing, EMEA at Narvar: https://www.linkedin.com/in/chrishoskin/ \nIan Jindal, CEO RetailX: https://www.linkedin.com/in/ianjindal/ \n \nRecorded at Spiritland Studios, London.","thumbnail_url":"https://img.transistorcdn.com/TOq5Japk2kJ3VCGybR4KCJQsaBkEwkD9imODEKXLDv8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyNjQzLzE2ODcy/MzgyOTMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}