{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Leveraging the Laboratory","title":"Managing Outpatient Interactions Beyond the Phlebotomy Setting","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/862c3d13\"></iframe>","width":"100%","height":180,"duration":1407,"description":"In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment.\n \nTheir discussion topics include:\nCommunicating with the patient about at-home kit collection expectations.\nMaximizing the effectiveness and efficiency of receiving specimens from at-home collections. \nPreventing uncomfortable situations for the patient.\nPatient questions that may arise and how to address them.\n\nLearn more about positioning your organization for success at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.","thumbnail_url":"https://img.transistorcdn.com/PQv11aSKKrLtvMRJ6mO89MzrgNrbSqDFWu7M8wlpxI8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kOTI2/ODEwNTdiNTgxMjFi/ZDZjZDZkZDdlNGVm/ZTQ1OS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}