{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Welcome to the Arena from ICR – Conversations with Today's Innovators & Business Leaders","title":"Molly Langenstein, President and CEO at Chico's FAS – Know Thy Customer: Building brands and revitalizing sales in the retail fashion industry","html":"","width":"100%","height":180,"duration":1668,"description":"To really serve your customer, you have to understand them. And that's just one of the crucial ways that today's guest has led her company into remarkable growth. On this episode, we welcome Molly Langenstein, CEO, President and Board Member of Chico's FAS. She joined the company in August of 2019 and became CEO and President less than a year later, in June 2020. \r\n\r\nMolly is a 30-year retail industry veteran with a proven track record of building multiple successful brands, and revitalizing sales and profitability in the retail fashion industry. Prior to Chico's, Molly held multiple roles at Macy's, including General Business Manager for Ready to Wear, Private Brands Officer of Macy's in Bloomingdale's, and Executive Vice President of private brands for Men's and Children's wear. \r\n\r\nI sat down with Molly to talk about the unique strategy at Chico's and her amazing career in the retail industry, that in some ways, started when she was just a kid.","thumbnail_url":"https://img.transistorcdn.com/VPbFZOgoHk78hrWlplrfMSrQROUNxI8jcZ2Gv-hyKm4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mYmFh/NWFlNGJjY2Y0NGFk/YmM2NWJiMTI4NmVh/OWQ4Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}