{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Complex Systems with Patrick McKenzie (patio11)","title":"Stranded? Who pays when air travel breaks","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/87689a9b\"></iframe>","width":"100%","height":180,"duration":2498,"description":"Patrick McKenzie (patio11) got stranded overnight after a backhoe severed a single fiber optic cable, knocking out air traffic control across much of the eastern US. His airline declined to pay for the hotel. In this episode, he walks through who actually owes you what when air travel breaks: federal refund rules, the airlines' \"controllable delay\" commitments, credit card trip delay coverage, and the goodwill credit a well-placed phone call can unlock. Along the way, he explains why checkout-page travel insurance pays back only about 40 cents on the dollar and why 5,000 apology miles are worth about $60.\n\n–\nFull transcript available here: https://www.complexsystemspodcast.com/stranded-who-pays-when-air-travel-breaks/ \n\n–\nPresenting Sponsors: Mercury & Granola\nComplex Systems is presented by Mercury—radically better banking for founders. Mercury Spend hands your team and agents their own cards with limits you set once, so nobody waits on you to approve a SaaS invoice and nobody chases a receipt. Apply online in minutes at https://mercury.com/\n\nIf meetings consistently leave you with hazy action items and lost context, Granola handles the transcription so you can actually participate and gives you searchable notes afterward. Try it free at granola.ai/complexsystems with code COMPLEXSYSTEMS\n\n–\nLinks:\nSeeing like a Bank: https://www.bitsaboutmoney.com/archive/seeing-like-a-bank/ \n\n–\nTimestamps:\n(00:00) Intro\n(00:38) A severed fiber cable and a double misconnect\n(02:25) The dangerous professional approach to travel disruption\n(05:09) Delay codes and why the cause matters\n(06:57) Tiered customer service at airlines\n(08:29) Who to talk to at the airport\n(12:03) Remote customer support and the trouble with chat\n(17:02) Waterfall item one: the DOT automatic refund rule\n(19:38) Sponsors: Mercury | Granola\n(22:57) Waterfall item two: airline commitments and controllable causes\n(26:18) Waterfall item three: why paid travel insurance is a bad product\n(30:05) Credit card...","thumbnail_url":"https://img.transistorcdn.com/5cWfJc1EFPnNDuChM7yHFfJz_fy4trcxE-EFojZoWVE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zMzM5/OTY4ZTE5ODVjZjk0/MzhhZWEzMjRmZjdm/ZWNhYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}