{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Retail Is Your Business - retailtech and retail innovation","title":"Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/878de1f2\"></iframe>","width":"100%","height":180,"duration":2724,"description":"The post-sales consumer experience is an area of the customer journey that's overlooked by many retailers. Tobias Buxhoidt, CEO and co-founder of parcelLab, has worked in logistics and warehouse operations for over 20 years and now helps over 500 retailers including Ikea, H&M, Puma, Farfetch, and Nespresso improve their post-sales operations and related consumer experience.See omnystudio.com/listener for privacy information.","thumbnail_url":"https://img.transistorcdn.com/63TT6lojSf-ZW00FVp5WO2M-qx6cyr4YhnX1ihZ4pp8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kMDBm/ZjM3MGYxZDE3Nzcw/YzA0Mzk4ZjNhOTlh/ODA0NS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}