{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"MGMA Podcasts","title":"MGMA Insights: Storytelling in Healthcare Leadership with Kelly Swanson","html":"","width":"100%","height":180,"duration":2064,"description":"In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and staff, and create a meaningful workplace culture.\nStorytelling is more than just entertainment—it’s a leadership tool that can shape culture, improve patient and staff engagement, and create a sense of purpose in even the most stressful environments. If you’re a healthcare leader navigating burnout, administrative overload, and patient care challenges, this episode provides actionable insights to help you use the power of storytelling to lead more effectively.\nStorytelling as a Leadership Tool\n\"Your story shows us who you are without you having to tell us,\" Kelly explains.\nA well-crafted story builds trust among staff, patients, and leadership teams.\nLeaders can use personal and organizational stories to motivate teams, humanize their leadership, and create stronger workplace connections.\nReframing Stress Through Narrative\nStress isn’t just what happens—it’s the story we tell ourselves about what happens.\nLeaders should pay attention to their internal dialogue and reframe negative thoughts into stories of resilience and purpose.\nEncouraging staff to reframe their own workplace challenges through storytelling can improve engagement and reduce burnout.\nCreating Meaningful Patient and Staff Connections\nSmall personal gestures can have a big impact on patient experiences.\nKelly shares a story about a healthcare worker who learned her father loved The Eagles and created a personalized playlist for him—a small act that left a lasting impression.\nHumanizing patient interactions through storytelling can increase trust and improve patient satisfaction.\nWhy Every Leader Needs a 'Why' Story\nLeaders should define their personal...","thumbnail_url":"https://img.transistorcdn.com/i3A0o5Le51A13NxZ99nog3kyezY-cAxUi98EFpfct5I/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}