{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Social Housing Podcast","title":"How Thirteen Group are changing their operational model to suit the post-pandemic world needs of their staff & residents | Episode #015","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/88923fb7\"></iframe>","width":"100%","height":180,"duration":1511,"description":"Transformation, change and continuous improvement are words and phrases that are often over-used in the social housing sector, which to many observers suffers from a high degree of cultural inertia.\r\n\r\nAnd so for this weeks podcast I/we wanted to bring on a guest (Executive Director of Business & Improvement at Thirteen, Heather Ashton) who represents an organisation within the sector - that's truly innovative at its **CORE.** \r\n\r\n...and also an organisation that focuses on walking the walk, not talking the talk.\r\n\r\nDuring the conversation, myself/John and Heather discussed the following:\r\n\r\n✅ How Thirteen is structured at a senior level to manage change.\r\n\r\n✅ How Thirteen have embraced the home, hub & roam model throughout the pandemic + their future plans around their staff's working flexibility.\r\n\r\n✅ The risks that come along with these post-pandemic organisational changes and how Thirteen are managing them.","thumbnail_url":"https://img.transistorcdn.com/8DGIseYzI0vwcb0Py5kWJBLBJcrjCL0m3-H35531E8E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzE2MDEwLzE2Nzg4/Nzg4MTAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}