{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Navvai Shift","title":"How a Global Outsourcing Firm Competes on Quality - Why AI Won’t Replace YOU! | Chris Mackintosh","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/89fe5d39\"></iframe>","width":"100%","height":180,"duration":2071,"description":"How do leading outsourcing firms stay competitive in a market flooded with low-cost players? In this episode, we sit down with Chris Mackintosh, CEO of Logix BPO, to explore how his team competes on quality, not just cost - and why AI won’t replace human customer service any time soon.You’ll hear:✅ How global outsourcing firms are evolving in 2025✅ Where AI and automation really make a difference in BPO✅ Why human expertise still drives customer satisfaction✅ How Logix BPO built a business on long-term client relationships✅ The biggest mistakes firms make when trying to automate CXIf you work in outsourcing, BPO, CX, AI in customer service, or digital operations — this one’s for you.👉 Learn more about Logix BPO: https://logixbpo.com👉 Connect with Chris:   / bpo-contactcenter-guru  👉 Subscribe for more episodes on AI, automation, and digital transformation in financial services and beyond.","thumbnail_url":"https://img.transistorcdn.com/j75eZ_ov9CLrdEkcFuuWoLB58-6qb5-LDa-gJ7hatfY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS81N2Jl/M2Y4MzVjM2RlNWNk/MGU0MGQyM2M0NzM5/OGVmOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}