{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FinAi Podcast","title":"Listen: Tech determines customer emotions, intentions by tone of voice","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8a237974\"></iframe>","width":"100%","height":180,"duration":544,"description":"Customer service systems often automate call recording and processing analysis, but you can tell a lot by detecting just the tone of a conversation. ","thumbnail_url":"https://img.transistorcdn.com/aqzNoCHTsy3epsVxWTz2AauwsY7dGC-6lzZc5FA8nHo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zNjU0/NThkYjQwMTM1OGI5/MzNhMzM4OTM3N2Jl/NGE5NS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}