{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Buzz ","title":"Listen: Tech determines customer emotions, intentions by tone of voice","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8a237974\"></iframe>","width":"100%","height":180,"duration":544,"description":"Customer service systems often automate call recording and processing analysis, but you can tell a lot by detecting just the tone of a conversation. ","thumbnail_url":"https://img.transistorcdn.com/ACPInZqu9KDzgjBrGs-JxU4mAR_XSEVqA9TnhENGN10/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMTNi/OWQxYjg2ZmNhMWM0/MjJkYjQwZTYwODAx/ZGEzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}