{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Scaling Practice Management by Talkie.ai","title":"What to Do When a Team Member Loses Someone | Kelly Edmondson","html":"","width":"100%","height":180,"duration":3161,"description":"\"Bereavement leave ends. Bereavement doesn't.\" Everyone shows up for the funeral, then goes back to living - and that is the week your team member comes back to work.\nKelly Edmondson is a nurse executive with 25 years in healthcare and a certified grief counselor. After losing her son in 2023, she founded Timely Presence, which sends a year of gifts timed to the dates that land hardest - the birthday, the anniversary, the first Mother's Day.\nShe joins Jakub Grajcar on how a practice can support its own people, and a patient's family, through a loss.\nWe dig into:\n🏥 Kelly's #1 tip for growing a practice - solve a real problem, and stop trading the two minutes of human connection for the next appointment\n🕯️ Why grief doesn't start at the notification - people surround you, then they go back to living, and that is when grief actually arrives\n🧭 Grief beyond death - a divorce, a lost role, a pet, a limb - and how to respond to them\n📉 The number that surprises employers most - over half of people leave their job within a year of a significant loss\n🔁 The three R's - regulate your own emotions first, respond by doing something concrete, then remain long after everyone else has moved on\n💬 What to actually say: \"\"I don't know what to say, but I'm here.\"\" Grief is not fixable, so stop trying to fix it\n⚖️ Flexibility without ambiguity - name which duties shift and which they still own, then check it's working for the person and the practice\n✉️ How a practice can support a patient's grieving family\nResources mentioned:\n👤 Guest: Kelly Edmondson, MSN, MBA, RN, NEA-BC, CGC - Founder & CEO, Timely Presence\nLinkedIn: https://www.linkedin.com/in/kelly-edmondson\nWebsite: https://thetimelypresence.com\n📱 Timely Presence on social media\nInstagram: https://www.instagram.com/thetimelypresence\nFacebook: https://www.facebook.com/TimelyPresence\n🧭 Framework\nThe Presence Framework - Kelly's three R's: regulate, respond, remain\n🎥 See how Talkie.ai works - AI medical receptionist demo:...","thumbnail_url":"https://img.transistorcdn.com/cDl0t9jFckOl-1_LgMnmIWyXNTKcvr8hPfqwaY9KYeg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNGEx/NWRhMDYxMDUxMjE3/MWIyMGU3MjZiZGZl/NjIxNS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}