{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"THE BRAND BUTTERFLY","title":"7.\tThe Brand Butterfly – churn, and how to counter it?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8bc61812\"></iframe>","width":"100%","height":180,"duration":726,"description":"What is the difference between commercial and financial churn? And what is the best way to retain your customers? Bert Peleman finds out from Olivier Enthoven, Sabine D’haen and Koen Vandevyvere.","thumbnail_url":"https://img.transistorcdn.com/5txaPc-QlaD9AHoz5wce7Dp-2pteW7xkh6mu-XKw9JE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hODFh/MzZiMDRjMjcxNDRj/OGM5YjQ4NTgyYjVj/OGQ4MS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}