{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Agency Journey","title":"The 10 FTE Wall: How to Scale Your Agency Past 10 Team Members","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8c05e918\"></iframe>","width":"100%","height":180,"duration":2811,"description":"\"The value of an hour of your time as an agency owner, if you're growing, is never going backwards.\"\nIn this episode of Agency Journey, Gray “The Martian” MacKenzie joins Kuba to discuss the challenges and strategies for agency owners scaling their businesses beyond 10 full-time employees (FTEs). \nGray shares valuable insights on both the psychological and operational aspects of this critical growth phase.\nIf your agency is past the 10 FTE threshold—or close to it—this is a must-listen to prepare you for the obstacles that you’re about to navigate.\nEpisode Insights:💡 The \"messy middle\" for agencies is typically between 10-30 employees💡 There are specific skills owners need to develop at this stage: prioritization, forecasting, decision-making, and clear communication💡 Creating the next layer of leadership is crucial to reduce direct reports and manage growth💡 Move out of delivery roles first, and focus on the growth side of the business💡 Building robust systems and processes is key to supporting consistent delivery and hiring💡 Implementing capacity and workload tracking becomes critical at this stage💡 Leaning into your agency's unfair advantage is crucial for sustainable growth\nResources Mentioned:🌐 Gray’s LinkedIn: https://www.linkedin.com/in/graymackenzie/🛠️ ClickUp: https://www.clickup.com/?utm_campaign=agency-journey-ep-309-gray-10-fte-wall🛠️ EOS (Entrepreneurial Operating System)\n----------------------------------\nBrought to you by ZenPilot, ClickUp’s #1 Solutions Partner with 3,000+ agency ops makeovers under our belt.\n📕 Read our in-depth, 8000-word How to Use ClickUp Guide: https://www.zenpilot.com/blog/how-to-use-clickup/?utm_campaign=agency-journey-ep-309-gray-10-fte-wall\n👉 Don’t forget to follow and rate us on your preferred podcast platforms. We’re also on YouTube: @ZenPilot","thumbnail_url":"https://img.transistorcdn.com/Vv4GRVZ3lDUewpCW8dOn6DLP-xNIYAl0VsxctcxoOtY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI2NDcvMTcxMTQ1/NzcwMy1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}