{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Knowledgebase Ninjas","title":"User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8c8d0b67\"></iframe>","width":"100%","height":180,"duration":853,"description":"Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.","thumbnail_url":"https://img.transistorcdn.com/I3uR1xA3Et2H8jv2qpXR7ZbQ4mi8AR5s21zNHZxQ-IU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xYzlm/ODljN2FkYWE3NDA3/OWY3MzYzMjk2ZWM1/YzdjZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}