{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Harder Than It Looks: Parking Uncovered","title":"EP 47: Collaboration Is Not Optional - What 30 Years in Parking Taught Maggie Vercoe","html":"","width":"100%","height":180,"duration":2714,"description":"In this episode of Harder Than It Looks: Parking Uncovered, host Brian Wolff sits down with Maggie Vercoe, COO of TEZ Technology and a 30-year veteran of the parking industry.From starting in a parking booth at the University of Wisconsin–Milwaukee to helping build T2 Systems during its high-growth years - and now leading professional services, support, account management, and marketing at TEZ - Maggie shares the leadership lessons that shaped her journey.This conversation dives deep into adaptive leadership, managing complex implementations, staying calm in conflict, and why collaboration isn’t just a buzzword - it’s a survival skill in parking.Key Takeaways from this Episode:Adaptive Leadership Is Non-Negotiable:There’s no such thing as one leadership style. The best leaders flex between servant, democratic, transformational, transactional, and even autocratic styles depending on the situation and the people involved.Collaboration Drives Culture:Maggie believes collaboration is the engine behind high-performing teams. Breaking down silos - especially between client-facing departments - is essential for delivering exceptional customer experiences.Complex Projects Require Grit and Structure:Successful implementations hinge on change management, clear expectations, strong project ownership, and customer buy-in. Without those, even the best technology can struggle.Calm Is a Leadership Superpower:From handling parking ticket appeals to managing executive-level conflict, Maggie shares why staying centered under pressure often determines the outcome.Parking Is Bigger Than People Think:Over three decades, Maggie has seen the industry evolve from hanging meters and coin payments to mobile apps and AI-driven systems - and she believes the next wave of innovation will further transform the customer experience. Episode Highlights:[00:00:00] Meet Maggie Vercoe – COO of TEZ Technology and 30-year parking veteran[00:02:00] From parking booth to T2 Systems: the unexpected...","thumbnail_url":"https://img.transistorcdn.com/Y0XKm5qIfx5wu96cc17w73uLDJ9g38v-oi18WqKq6hY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYmYx/ZTU1ZWMyZTdhMzFj/M2VkYTBmNjY5MWYw/NTQ3Ny5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}