{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Maximum Lawyer","title":"Managing Client Expectations to Create Raving Fans","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8d1921c7\"></iframe>","width":"100%","height":180,"duration":1653,"description":"\nBuilding a firm and starting a firm is not easy! But what Bill is going to cover today is easy. It's easy to learn. It's easy to do. And it will have a disproportionate positive impact on your business. \n\nThe reason this stuff works is that it goes to the core of any successful business, which is client happiness! That is at the core — If your clients are happy, they will go out and rave about your business and any people they talk to.\n\nIf those people need help in the same area in the future, they are the easiest leads to convert. Let’s think about client happiness in a different way. There are two components to client happiness.\nObjective\nClient expectations\nThis and more is what our podcast guest Bill Farias talks about today in this throwback MaxLawCon 22 presentation. Listen in!\n\n3:13 When what you get falls short of what you were promised! \n8:02 Not properly managing and meeting people's expectations \n8:58 Using a formula to manage clients expectations \n10:25 Step 1 - If you do the work up front …\n10:40 Step 2 - Humans want to make other people happy = Operations - Process - Costs \n14:12 How to get started and making a game plan\n16:53 Tools\n\n🎥 Watch the full video on YouTube here.\n\nConnect with Bill:\nWebsite\nFacebook \nLinkedin\nYoutube \n\nResources:\nJoin the Guild Membership\nMeet us in Austin, TX! The ZAPATHON Automation Workshop featuring Kelsey Bratcher! Become a member to purchase your ticket.\nSubscribe to the Maximum Lawyer Youtube Channel\nFollow us on Instagram\nJoin the Facebook Group\nFollow the Facebook Page\nFollow us on LinkedIn","thumbnail_url":"https://img.transistorcdn.com/ilznX_xlSDwYMtQnRFyxuK73we03KidQzrTiS6_4A9w/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ZTZj/MmE1OGU3YWIwNjg0/OWQxZjhiN2NmNjZh/Y2VjNC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}