{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"ADAPT Insider","title":"Strong foundations and human adoption will decide who gets real value from AI, says Commonwealth Superannuation CTIO","html":"","width":"100%","height":180,"duration":2286,"description":"AI conversations are getting noisier, but the real divide is still familiar.\nSome organisations are strengthening core systems, simplifying complexity, and building the discipline to use new tools well.\nOthers are layering AI over weak architecture, fragmented data, and unclear ownership, then wondering why the results feel shallow.\nIn this ADAPT Insider conversation, Andrew Matuszczak, Chief Information and Transformation Officer at Commonwealth Superannuation Corporation, argues that AI will not rescue poor foundations or weak execution.\nFor him, the more useful question is whether the business has done enough core transformation work to make AI worth adding in the first place.\nKey takeaways:\nFix the core systems first, because AI will scale weakness just as quickly as it scales value.\nTreat AI adoption as a people challenge as much as a technology challenge, with practical training and use cases that make the value real.\nUse first principles, simple governance, and disciplined investment choices to avoid hype driven decisions.\nAI only becomes valuable when the foundations can carry it\n\nAndrew is blunt on this point.\nIf the core systems are still monolithic, overly complex, and poorly integrated, AI will only amplify those weaknesses.\nThat is why CSC has spent years doing the less glamorous work first, upgrading core platforms, improving its data stack, and simplifying how systems connect before trying to push AI deeper into customer and employee workflows.\nThat approach matters because AI is being asked to sit on top of operational reality, not a demo environment.\nIf the foundations are weak, the result is cosmetic change rather than meaningful improvement.\nIf the foundations are strong, AI can start improving areas such as call centre interactions, knowledge access, and workflow support in ways that actually hold up.\nThe harder problem is getting people to use it well\n\nAndrew also argues that many organisations are still treating AI as a technology rollout...","thumbnail_url":"https://img.transistorcdn.com/t0Jtrt9eZN4kwrPnSzLt-aLKB9f-tVVg1JGt9pql9t4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ODM3/NGVhYmU2ZjljNWIx/NTliY2NlMTAzZDRl/NGNmOS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}