{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI","title":"Using Software to Scale with ScaleSpark Founder, Susan Boles","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8d5a47da\"></iframe>","width":"100%","height":180,"duration":2323,"description":"In this podcast episode Susan is on the receiving end of the interview, talking to Tara McMullin about using software to scale. \r\n\r\nKey takeaways:\r\n\r\nThe basis for business default decisions\r\nWhy hiring more people won’t fix an operational capacity problem\r\nMistakes small business owners make using software to expand their capacity\r\nSusan’s audit process for each individual business to figure out what software could help them\r\nHow to implement a new software system painlessly","thumbnail_url":"https://img.transistorcdn.com/HRs9DZmBS3RQgcFBs6ru_0TP86Ifi_bbNBqTrnI3FJc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZDVk/NjE1YzQyMDkzZWI5/ZTg4MjdjNzIwODc5/ZTdjZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}