{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"How to Know Your Role at the Shop | Ep 7","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8dee7039\"></iframe>","width":"100%","height":180,"duration":1644,"description":"In this episode, JeanAnn SaintGrace takes a deep dive into the realities of shop ownership, drawing from her own experience and years of coaching shop owners. She emphasizes the importance of intentionally defining your role in the shop whether that's as a technician, service advisor, or hands off owner rather than falling into roles by accident. JeanAnn also discusses the necessity of understanding every job in the shop, even if you choose to delegate many tasks, and highlights how building a supportive team and culture can lead to greater satisfaction and business success.\nTimestamps:\n00:00 \"The Realities of Shop Ownership\"05:23 \"Challenges of Starting a Shop\"08:50 Balancing Ownership and Technician Roles10:20 \"Trust, Verify, and Track KPIs\"13:48 \"Owners Finding the Right Role\"17:35 \"Owner Priorities and Delegation\"22:14 \"Leadership Through Service, Not Authority\"26:23 \"Own Your Business Journey\"","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}