{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Agency Action","title":"If I Could Turn Back Time (For My Agency)","html":"","width":"100%","height":180,"duration":2181,"description":"If you could go back in time, what would you do differently? That’s the question Kurt and Toby tackle on this episode of The WP Minute’s Agency Action podcast. The guys recall services they shouldn’t have sold and the boundaries they didn’t create. The good news is that these lessons are learned through experience, and your agency has the power to evolve. It’s all about knowing when to make a positive change.\n\nYou’ll also find thoughts on scaling your business, delegating tasks, and balancing profit and enjoyment.  And don’t miss their riffs on meeting client expectations, AI-generated RFP responses, and offering warranties on your work.\n\nTakeaways:\nKurt would refuse to sell site audits and remodeling jobs.\nToby emphasizes the need for firm processes and boundaries.\nUser support is crucial for maintaining client relationships.\nDelegation is essential for growth but comes with discomfort.\nProfitability and enjoyment can often conflict.\nSuccessful agencies know when to stop certain practices.\nCheap work can lead to better relationships if managed well.\nScaling requires a shift in mindset and operations.\nMost successful founders lose the ego and focus on key performance indicators.\nImportant Links:\nKurt’s Agency: Mañana No Mas\nToby’s Agency: The Mighty Mo!\nFollow Kurt & Toby: LinkedIn: Kurt | Toby\nAgency Action Podcast: thewpminute.com/subscribe\nhttps://thewpminute.com/if-i-could-turn-back-time-for-my-agency/ ","thumbnail_url":"https://img.transistorcdn.com/kS5vUqkfftJvPma8CT6Sg5RVHfNHiDpJN8Xgd6S0YNc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NDFj/MDc1MGQ4ZGI0NzY2/ZDA1YzE0YjE3ZjU0/OThmZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}