{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grow & Tell","title":"Customer Success Leadership with Rachel Provan","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8e574e82\"></iframe>","width":"100%","height":180,"duration":2484,"description":"Nobody prepares you for the jump from CSM to CS leader. But Rachel Provan is trying to change that. Rachel is a customer success leadership coach, helping CS leaders and early-stage companies build customer success strategies and leadership habits that scale.\nNobody prepares you for the jump from CSM to CS leader. But Rachel Provan is trying to change that.\n\nRachel is a customer success leadership coach, helping CS leaders and early-stage companies build customer success strategies and leadership habits that scale.\n\nShe joined Alex to discuss the psychology and strategy behind CS, including:\nWhen a founder should make their first CS hire\nThe best way for CS to handle product feedback\nWhy live training sessions aren’t always the best way to onboard clients\nHow to be more proactive about winning renewals","thumbnail_url":"https://img.transistorcdn.com/z-iUS6zahOq4Vqa6k7-pru3J7xOWQG-vAFvOXbHW144/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxNTMzLzE2ODY3/ODM4MDUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}