{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Disruptive Successor Podcast","title":"Episode 184 - Building Better Business: Dylan Milroy on Disrupting the Waterproofing Industry & Empowering Employees","html":"","width":"100%","height":180,"duration":3087,"description":"Dylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and building a standout company culture that promotes success and employee retention. He is known for his belief in prioritizing employees over customers, which he argues leads to better service and customer satisfaction in the long run. Dylan's innovative approaches and dedication to best practices in the construction industry make him a thought leader in his field.\n\nSHOW SUMMARY \n\nIn this episode of the Disruptive Successor podcast, Jonathan Goldhill is joined by Dylan Milroy, founder and operator of Better Basements and Waterproofing. Dylan shares his journey from starting the company out of necessity to building a strong, employee-focused culture that prioritizes employee satisfaction and retention over traditional customer-centric models. The discussion covers key topics such as the importance of hiring workers with high moral character, balancing productivity with employee well-being, and implementing effective review bonus programs. Dylan also addresses the challenges of disrupting traditional industry practices, leveraging innovative marketing strategies, and managing growth while maintaining quality service. The episode provides valuable insights for next-generation leaders and entrepreneurs looking to make a significant impact in their respective fields.\n\nKEY TAKEAWAYS\n\nFocusing on employee satisfaction can lead to higher productivity and better customer service.\nThe waterproofing industry has traditional, time-tested methods that are often more effective despite being labor-intensive.\nContinuous education for employees can foster passion and commitment, especially in industries that require manual labor.\nEffective marketing strategies, including honest and direct communication, can differentiate a business in a competitive...","thumbnail_url":"https://img.transistorcdn.com/fzkIKBA2PNl6Glcet445Gbiy0fnqNjYhKNZIe8TjYts/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iYmNj/ZDk4MjJkMTY2ZGQz/ZGMxYjQ5NWJmYTMx/NmM3Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}