{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"Why 75% Technician Productivity Is Better Than 100% | Ep 23","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8ebea8a5\"></iframe>","width":"100%","height":180,"duration":2013,"description":"In this episode , JeanAnn SaintGrace explains what technician productivity really means and why chasing 100% productivity can hurt quality, culture, and profitability. She breaks down how to measure productivity, why 75% is often a healthy target, and how shop owners can improve workflow instead of blaming technicians. JeanAnn also discusses labor cost calculations, diagnostic pricing, hybrid pay plans, and building systems that support both profitability and employee well-being.\nTimestamps:00:00 Rollercoaster Weeks\n 00:39 Productivity Basics\n 01:58 Industry Benchmarks and Targets\n 03:57 Why 75% Productivity Works\n 06:52 Calculating Loaded Labor Cost\n 09:21 Pay Plans and Labor Rates\n 12:42 Fixing Workflow Before Blaming Technicians\n 16:25 Selling Diagnostic Time\n 21:06 Improving Shop Layout and Efficiency\n 23:17 Hybrid Pay vs. Flat Rate\n 29:39 Productivity Spreadsheet Offer\n 31:02 Sponsors and Owner Challenge\n 32:42 Final Sendoff","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}