{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Do Good Work","title":"How to Close In on the Last 8%: The Part of Every Hard Conversation We Leave Unsaid With Bill Benjamin","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/8f16914c\"></iframe>","width":"100%","height":180,"duration":1854,"description":"I sat down with Bill Benjamin to break down his research on the “last 8%”—the small but crucial part of a difficult conversation or decision we often hold back because it feels risky. Bill shares how the idea started with two executives, then expanded through studies of 34,000+ people, showing we leave an average of 7.56% unsaid, and why our brains treat conflict like a threat. We talk about recognizing last 8% moments through body cues and behaviors, the two pillars of high-performing teams (connection and courage), and common defaults like avoiding or “making a mess.” We also cover why psychological safety alone isn’t enough, how leaders can model curiosity and set team norms, and why these human skills matter even more as AI adoption struggles due to fear and disengagement.\n\n00:07 Why We Hold Back\n01:33 What the Research Shows\n02:36 Brain Science of Fear\n03:06 Last Eight Percent Moments\n03:42 Individual vs Environment\n05:03 Body Awareness Framework\n07:58 Beyond Psychological Safety\n09:53 Avoiders and Make a Mess\n11:10 Skillful Hard Conversations\n12:32 Founder Modeling and Norms\n14:50 AI Makes Humans Matter\n18:51 Disengagement and Connection\n20:09 Who Does It Best\n22:20 Bill Personal Turning Point\n24:06 Toughest Partner Moment\n\nConnect with Bill: \n• www.ihhp.com\n• https://www.linkedin.com/in/bill-benjamin-12b671/\n\nConnect with Raul: \n• Work with Raul: https://dogoodwork.io \n• Free Growth Resources: https://dogoodwork.io/resources\n• Connect with Raul on LinkedIn (DMs open): https://www.linkedin.com/in/dogoodwork/ ","thumbnail_url":"https://img.transistorcdn.com/ERPXc3vfjTBxx5iBsuq9KD5LWG30qzdNvHE-qU82NNA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83ZDhh/MjQ0ZTI0MDUzOThi/MDQyNzNiMDY5YmYw/YzU1NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}