{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Relational Approach: In Seniors' Care","title":"The Empathy Exchange: Are your narratives creating friction between staff and families?","html":"","width":"100%","height":180,"duration":2204,"description":"One of the contributors to friction between families and staff in seniors’ care are the narratives (aka limiting beliefs, assumptions, and stories) that both bring to the relationship. In today’s episode, I spill the beans on these narratives that I’ve heard from both families and\ncare team members, how they can create the problems we’d most like to avoid – friction, frustration and conflict.\nI share how curiosity can be an antidote to judgment and ways for staff and families to communicate more effectively and play a role in rewriting these narratives, to create a more empowering and supportive connection.\nResources:\nLori Gottlieb TED talk “How changing your story can change your life”\nLINK: https://www.ted.com/talks/lori_gottlieb_how_changing_your_story_can_change_your_life?language=en\nQuestions shared on this episode to help rewrite these narratives:\nInternal questions with your team\nWhat do you want your families to know and believe about your home and staff?\nWhat’s the narrative you want to move away from? What’s the narrative you’re moving\ntoward? (eg Us versus Them to Us with Them)\nWhat are the positive narratives that families have about your home and team? Howcan you share those stories more broadly to help shape new family perceptions andexperiences?\nStaff can ask families:\nWould love to better understand your understanding and familiarity with seniors’ care. Can you tell me a bit about what you know or have experienced already with seniors’ care?\nWhat perceptions do you have about the seniors care?\nWhat are you looking forward to?\nWhat are you most worried about?\nWhat’s most important to you?\nWhat do you need to feel like you’ve made the best decision moving your loved one here?\nHow are YOU feeling about this big change in your life right now?\nHow can we support you as a family member, going through a stressful and challenging time?\nFamilies can be proactive and share with staff:\n\"I want to share a few things about where we’re at with moving our loved...","thumbnail_url":"https://img.transistorcdn.com/Y7H43Nt-nwH5RSAPax7GGLMVAHYouaK2kJXwV41GGHo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80YTI5/MWFiMDQyZTNhZDU3/Y2UyZDAzMWM5MmI1/ZjA3YS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}