{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 259 - Building Company Culture and Beating Chargebacks in Automotive Shops With Kevaughn Williams","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9068e04f\"></iframe>","width":"100%","height":180,"duration":3444,"description":"In this episode, Lucas and David are joined by Kevaughn Williams, Operations Manager at 360 Payments. Kevaughn underscores the importance of company culture in building a motivated, accountable team, highlighting how 360’s values of transparency and peer-to-peer accountability support both employees and customers. The discussion covers practical strategies for automotive shops to protect themselves from payment chargebacks, with Kevaughn outlining red flags to watch for and offering tips to improve payment security. \n00:00 \"360 Culture and Leadership\"\n04:28 \"Honesty and Accountability Matter\"\n08:13 \"Impactful Workplace Culture Insights\"\n11:16 \"Towing Office Experience Reflection\"\n14:50 Car Rental Customer Support Journey\n15:54 Rental Car Upgrade Mishap\n21:08 Mandatory Work Schedule Change\n24:40 Building Youthful Team for Success\n27:58 \"Disney Trip as Life Milestone\"\n28:40 Prioritizing People Over Business\n34:51 Preventing Text-to-Pay Fraud\n38:11 Fraud Awareness and Payment Precautions\n39:06 DocuSign ID and Card Verification\n44:24 Chargeback Fraud at Local Shop\n48:02 \"High-Risk Account Threshold Explained\"\n50:23 Transparency and Informed Decisions\n53:22 \"David's CSP Concerns\"\n56:19 \"Buttoning Debate Unresolved\"","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}