{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Retailgentic | Consumer Behavior & Retail Trend","title":"AI-Native Brands, Agentic Commerce, and the Future of Retail | Karl Haller, IBM","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9123c3d0\"></iframe>","width":"100%","height":180,"duration":2844,"description":"In this episode of the Retailgentic podcast, we sit down with Karl Haller, Partner at IBM Consulting and leader of their Consumer Industry Center of Competency. Karl brings deep insight into the retail, CPG, and fashion sectors, sharing how AI is reshaping enterprise operations, from store-level automation to the rise of agentic shopping and AI-native brands.\nWe explore:\nHow IBM uses AI internally to save billions\nThe future of AI-native startups with 5x leaner orgs\nWhat retailers need to know about agent-based shopping\nHow personalization and dynamic pricing could transform the consumer experience\n\n📍 Timestamps:\n00:00 – Intro & Karl’s background\n01:10 – IBM's early AI work and internal cost savings\n05:00 – AI’s shift from hype to workflow transformation\n07:15 – Retail use cases: contact centers, operations, and automation\n10:55 – The agentic shopping shift: consumers vs. retailers\n16:00 – Why gift-giving may tip agentic shopping into the mainstream\n18:30 – ChatGPT’s hosted checkout and new marketplace dynamics\n22:00 – The rise of AI-native brands and single-person unicorns\n30:00 – Store-level orchestration and event-triggered workflows\n36:00 – Personalization in stores—like having Anna Wintour’s whisperer\n39:00 – Dynamic pricing and loyalty-based personalization\n44:00 – Final thoughts: the slow shift until the tipping point hits\n\n🧠 Want to stay ahead in AI commerce? Subscribe and follow along: \n📰 Subscribe to the free Substack: retailgentic.ai\n📺 Watch episodes on YouTube: youtube.com/@retailgentic\n🎧 Listen wherever you get your podcasts: Spotify, Apple, etc.","thumbnail_url":"https://img.transistorcdn.com/jyq4gzL8GtJPwkKazAV0YqDIJx5HXtdIt_4jcLqe_8A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lNThm/NDdlNDU0ODM5MTMx/YmM5NDcyYjM5YTNh/YjEzYS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}