{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The C-Suite Exchange","title":"The Quiet Secret of Serial Founders | Relay CEO Chris Chuang on Teams, Culture & Pivots","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/93153b5d\"></iframe>","width":"100%","height":180,"duration":3520,"description":"James Forrest talks with Chris Chuang, co-founder and CEO of Relay, whose career has moved from McKinsey and venture capital to Bandwidth, Republic Wireless, and now a company bringing cloud software and AI to frontline workers. A central theme is building for the long race rather than the sprint. Chris explains how Bandwidth changed his view of work and why he believes the 9-9-6 schedule carries a hidden cost in attrition. He also shares his view that serial founders succeed by bringing the same people with them from one company to the next. He walks through Relay's pivot from a consumer device for kids to a B2B platform, and why he believes empathy for frontline workers requires walking a steel mill rather than designing from a desk. He also reflects on what he learned from letting culture fragment at Republic. Chris closes with practical hiring advice for candidates, the weight a CEO's words carry, and the role his faith has played in the opportunities that opened along the way.","thumbnail_url":"https://img.transistorcdn.com/ZxhISMlfDv38g_uqoxS3r3haQ6oxWEsh5976N2BNAMA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jMTE2/YzhjOTA4NTk3MGY0/OTAwZThjYjlhZGYy/MDVjMS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}