{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hearts of Excellence","title":"What Level-Headed Leadership Looks Like in Senior Care at Majestic Care with Justin Lai","html":"","width":"100%","height":180,"duration":1746,"description":"Justin Lai entered long-term care in 2020, right in the middle of the COVID pandemic. What began in the business office quickly became an all-hands-on-deck introduction to healthcare, where job titles mattered less than doing whatever was needed to care for residents.\nIn this episode of Hearts of Excellence, host Chelsey Gheyara sits down with Justin Lai, Executive Director at Majestic Care of Bloomington, as he shares how a lesson from his high school wrestling coach shaped his leadership philosophy, why staying calm matters in long-term care, how his work helping people access Medicaid gave him a deeper sense of purpose, and why great leadership starts with being willing to work alongside your team.\nSometimes the strongest leaders are the ones willing to pick up the mop, step onto the floor, and show their team what leadership looks like in action.\nListen to this episode of Hearts of Excellence to hear Justin’s journey and discover why excellence, to him, means going beyond the standard and finding ways, big and small, to make life better for residents.\n\nIn this episode:\nHow a lesson from Justin’s wrestling coach shaped his servant leadership philosophy\nHow starting in long-term care during COVID taught Justin to step outside his job description and do whatever residents needed\nWhy calm leadership, shared purpose, and a team that truly cares are essential to building excellence in long-term care\nHighlights:\n(00:00) Meet Justin Lai\n(01:25) The leadership lesson Justin learned from his wrestling coach\n(03:39) Why staying calm matters in long-term care leadership\n(05:55) How Justin gets every department working toward the same goal\n(08:16) Why Justin chose a career in healthcare\n(10:12) Starting in long-term care during COVID\n(16:53) What the business side of healthcare taught Justin about access to care\n(19:20) Justin's first leadership experience with Majestic Care\n(22:20) Why families can trust the team at Majestic Care of Bloomington\n(24:39) Justin's vision...","thumbnail_url":"https://img.transistorcdn.com/tToc7izJ4kTnl5FktpWnwl2IQyn8yeprTl1ok57gnHg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83NWE4/OTgxMTBjYzk5YTUw/MjcwNjQzYTYyZTBl/ZDAzMC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}