{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"What Works","title":"EP 356: Creating A System Of Care","html":"","width":"100%","height":180,"duration":1686,"description":"\n\n\n\n\n\n\n\n\n\n\nSystems have a reputation.\n\n\n\nIf you’ve ever thought to yourself, as I have, “Oh, I’m just not a systems person,” you might know what I mean.\n\n\n\nOften, the way we talk about systems is tangled up in talk about software, procedures, rules, and a sort of legalistic structure for “this is how we do things here.”\n\n\n\nWhen you say, “I’m not a systems person,” you’re likely expressing the kind of claustrophobic feeling that comes from being confined to a set of rules—even if they’re rules you yourself created!\n\n\n\nWhen you say, “I am a systems person,” you might very well be expressing the relief that having clear instructions and a solid expectation of how a goal is accomplished can deliver. Systems are a way of easing anxiety for you.\n\n\n\nI can easily find myself in both camps.\n\n\n\nI might identify as a “systems person” in the morning and “not a systems person” by the afternoon.\n\n\n\nAnd I’ve noticed that, for me, there’s a moral component to how I’m feeling about systems at any given time.\n\n\n\nWhen I’m feeling like a systems person, I get the moral high ground of being someone who follows the rules and does things “the right way.” When I’m feeling like I’m NOT a systems person, I get the moral high ground of being a creative, think-outside-the-box kind of person.\n\n\n\nOf course, it’s just as easy to get down on myself about either side of the moral equation too. When I’m feeling especially systems-oriented, I often feel I’m not as creative as I should be. When I’m feeling creative, I often beat myself up for not following the rules.\n\n\n\nI have no idea if my moralizing about my waffling identity around systems is normal or not. But I suspect that I’m not alone.\n\n\n\nI bring all this up because I think it’s easy get caught up in moralizing about the way we run our businesses. It’s easy to translate “this is how we do things” to “this is the right way” to “I’m good because I do things the right way” or “I’m bad because I don’t do things the right way.”\n\n\n\nMorality,...","thumbnail_url":"https://img.transistorcdn.com/AmfGeDL96-fhMaeOcqmX7TK_eWrvTLco6OJj2QpZtZI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NGUx/OWY5ZDg1M2E5MmU3/ZjEwOWVmNDM3MWVh/ZjZlOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}