{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Level 10 Leaders","title":"Ep 44 – Power Tip: \"How to rebuild trust after you get it wrong\", Jen Hamilton","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9405e59e\"></iframe>","width":"100%","height":180,"duration":161,"description":"This Level 10 Leaders Power Tip is from Jen Hamilton of Hamilton COOs, on how to win back someone's trust after you have got it wrong. Jen's sequence has five parts: let them vent without cutting in, validate what they felt without necessarily agreeing, own the specific thing you did, apologise in a way that shows you understand the harm, then make a promise for something new. The step most people skip is the last one, deliberately checking back in so the other person can see the promise being kept.\nUseful links:\nConnect with Jen Hamilton on LinkedIn: https://www.linkedin.com/in/jenniferdawnhamilton/\nwww.HamiltonCOOs.com \nSign up for free monthly roundtables with peers: https://www.linkedin.com/company/hamilton-coos/events\n👉 FREE Resource: level10.us/execution - Execution Strength Diagnostic\nDiscover if your managers are driving results or letting commitments drift.\n👉 Got a Level 10 Leaders podcast tip? - Submit your tip at lvl10.us/submit-tip\n\nWhere else you can find us\nWebsite: https://www.level10leaders.com/\nLinkedIn: https://www.linkedin.com/company/level10leaders/","thumbnail_url":"https://img.transistorcdn.com/amcR6lm2zF1p_ogFiI-2AUwKYMKi5XjbrAe6Er60ARA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hOTRm/YTg5YzBmZjA1NThl/ZmI1OGM2NWJjMDJm/N2Y4ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}