{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"From Tech to Service Advisor: Training, & Shop Leadership with Cody Kirkessner","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/94863695\"></iframe>","width":"100%","height":180,"duration":4072,"description":"Recorded at Tools in Hershey, PA, Jeff Compton features Cody Kirkenester of Fadely’s Auto Masters. After 15 years as a technician and shop foreman, Cody transitioned into the service advisor and shop manager role. He shares his journey into the automotive industry, the training culture that helped shape his career, and a memorable diagnostic breakthrough using a lab scope. Cody also discusses mentoring technicians, managing customer relationships, parts quality challenges, AI in the shop, and one of his fears.\n\nTimestamps\n00:00 Meet Cody Kirkenester\n00:56 From Tech to Advisor\n02:27 Early Car Obsession\n04:25 School and First Shops\n07:40 Joining Faidley’s Auto\n08:33 Training Culture\n12:31 Diagnostic Breakthrough\n15:08 Corvettes and Specialty Cars\n20:16 Team Development and Mentoring\n28:09 Moving Into Management\n38:45 Challenges of Being a Service Advisor\n47:51 Parts Quality Issues\n51:43 Recruiting Young Talent\n55:55 Scopes and AI Tools\n58:44 Succession Planning\n01:01:20 Legacy and Leadership\n01:07:41 Wrap Up and Next Steps","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}