{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Facility Rockstars","title":"Stay Current, Stay Honest: Colby Fillippelli on the Art of Facilities Leadership","html":"","width":"100%","height":180,"duration":2425,"description":"In this episode, Jay Culbert sits down with Colby Fillippelli, Senior Vice President of Facilities at JLL and incoming President of the Boston chapter of IFMA. Colby brings over 25 years of facilities management experience, having led operations for major organizations including Dunkin' Brands, Hasbro, and Novartis. Throughout the conversation, Colby shares how his career evolved from an HVAC technician responding to work orders to a seasoned executive overseeing national real estate portfolios, and what he learned along the way. At the heart of his philosophy is a simple but powerful belief: facilities is a people business that just happens to involve buildings.From handling a middle-of-the-night fire at a client site while snowboarding at Loon Mountain to using metrics to shift his team from reactive to proactive, Colby offers hard-won insight into what it really takes to thrive in this industry. He emphasizes the power of consistent communication, the importance of staying current, and why paying it forward to the next generation of facilities professionals is one of his greatest priorities. His energy, honesty, and no-nonsense approach make for a conversation that is equal parts practical and inspiring. Takeaways:Be honest and ask questions constantly. Admitting what you don't know and asking for help isn't weakness — it's how you grow. The most effective facilities professionals don't fake it; they ask, learn, and communicate openly at every stage of their career.Shift from reactive to proactive using metrics. Tracking patterns in your work orders and recurring issues isn't just good practice — it drives cost savings, reduces risk, and transforms how your team operates. If you're not measuring it, you can't improve it.Communicate early, even without all the answers. Don't wait until you have perfect information to update your team or clients. Timely, honest communication — especially during a crisis — builds credibility and keeps everyone moving in the right...","thumbnail_url":"https://img.transistorcdn.com/wIL-dAttDK3kGPGCx8T-IEpb3_8niKNWbKmYivkvwao/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83NTkz/MjEzMTc5OTY4MmRi/MzYxYmU4NjI4MTE4/ZTQ1ZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}