{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Racquet Fuel","title":"Business Standards with Consultants Ajay Pant and Doug Cash","html":"","width":"100%","height":180,"duration":2184,"description":"What standards are necessary to build a successful club?\n\nIn this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale talk with Consultants Doug Cash and Ajay Pant about the importance of standards in business, particularly in the context of tennis clubs. They explore how standards define a brand, the necessity of enforcing them, and the challenges of managing high performers who may resist compliance. The conversation also delves into the consequences of lacking standards, the process of building a new culture, and the role of leadership in maintaining quality control. Both Doug and Ajay emphasize the need for transparency, team involvement, and the evolution of standards over time to ensure a consistent and high-quality customer experience.\n\nWhat You’ll Learn:\nStandards are essential for setting expectations before hiring.\nThe bigger and more corporate the club, the more likely they have written standards.\nEnforcement of standards is often lacking due to confrontation skills.\nStandards should evolve as the business improves.\nInvolve the team in developing and agreeing on standards.\nHigh performers can be the hardest to manage when they resist standards.\nQuality control is crucial for maintaining product consistency.\nTransparency with standards helps in building trust with employees.\nThe culture of a business is reflected in what happens when no one is watching.\nHiring for cultural fit is vital for maintaining standards.\n\nHosts:\nKim Bastable - UF Director of Racquet Sports Education\nSimon Gale - USTA Leader & Facility Executive\nGuest:\nAjay Pant - CEO & Owner of Karundy Consulting\nDoug Cash - CEO & Owner of CashFlowTennis\nLearn More & Get Certified\n\nRacquet Fuel is powered by the University of Florida’s Director of Racquet Sports Certificate Program, the industry’s leading education for current and aspiring racquets leaders. Explore our self-paced online courses — Personal Brand Management, Operations & Programming, and Leadership & Finance — and join the...","thumbnail_url":"https://img.transistorcdn.com/StOyLHxRkk1NLWb3MSXOJmJmVSBzb89zIuOk_jvxTZ4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxNTA5LzE2OTYw/MDYyOTAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}