{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Talk Commerce","title":"Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk with Ann Ruckstuhl and Kapil Dabi","html":"","width":"100%","height":180,"duration":1193,"description":"Our conversation focuses on how retailers can accelerate their innovation and technology adoption to enhance customer lifetime value. It emphasizes the importance of benchmarking as a tool for retailers to understand their position in the market and to find inspiration from peers who are successfully leveraging technology.\n\nTakeaways\nWe're trying to help retailers accelerate and innovate.\nBenchmark gives perspective on utilizing technology.\nRetailers are improving customer lifetime value.\nThere are retailers leap-frogging in innovation.\nThe benchmark provides a roadmap for retailers.\nYou are not alone in your journey.\nLook at the report for insights.\nUtilizing technology at scale is essential.\nThere are things you can do to improve.\nRetailers can learn from others' successes.\n\nChapters\n\n00:00\nIntroduction to Unified Commerce\n24:14\nThe Importance of Unified Commerce Benchmarking\n27:26\nConsumer Behavior and Technology Integration\n30:19\nEmpowering Retail Associates with Technology\n33:18\nThe Role of AI in Retail\n36:25\nFuture Trends in Retail Technology\n39:22\nConclusion and Resources for Retailers","thumbnail_url":"https://img.transistorcdn.com/Iwo9itiv1VVvX4mxHpDFF3LqetNORMJCPIcKVtkYuNY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ4MTQzLzE3MDM3/NzA2NjQtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}