{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Not-Boring Tech Writer","title":"Skill #9: Creating a Human Connection in Your Documentation","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9685a1a6\"></iframe>","width":"100%","height":180,"duration":1178,"description":"We’ve all read (and perhaps written) a boring document: the robot-like language, the walls of text. And we’re all familiar with the result: a disengaged reader who’s likely missed the message.Enter John Espirian, freelance technical writer and Director at the Society for Editors and Proofreaders.John believes the difference between a boring and a not-boring document comes down to one essential element: a human connection.In this episode, John shares how you can create that human connection in your documentation, including:how to better understand your end-users.why your documentation tone must match the brand.what simplicity means (and doesn’t mean).Show Notes:Pen Portraits John Espirian (Twitter) (LinkedIn) (Facebook)John’s site","thumbnail_url":"https://img.transistorcdn.com/JlP4_zZATprOmI0COWYcSJZswo0AzjaOmxyE_M5gX6M/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kNTdh/ZjBlMjA5ZmEwZDhh/NTNjZWFiOWM2NWY1/ZDAzNS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}