{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Bonus Episode - Nationwide Warranties and Providing Value for Repair Shops With NAPA's Jason Rainey & Matt Crumpton","html":"","width":"100%","height":180,"duration":3777,"description":"In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.00:00 Napa's Future: Innovation and Partnership06:03 AutoCare Program: Supporting Member Growth08:45 Elevating New Partnerships Strategically10:09 Napa Auto Care Advisory Insights13:18 NAP's Shift to Professional Market19:08 Leveraging Napa Programs Effectively22:03 Top-Tier Napa Auto Tech Training23:17 Auto Care Recruitment and Retention Initiative28:26 Senior Techs Advise Against Costly Tools31:03 Evolving Technician-Support Dynamics34:47 Carlyle Tool Rebrand Announcement37:56 \"Auto Care Education and Outreach\"40:52 \"Comprehensive National Warranty Program\"43:27 \"App Autocare's Nationwide Warranty Service\"48:24 \"Napa's Century of Partnership\"52:27 Managing Partner Expectations Through Transparency53:40 Improved Warranty Tracking Needed56:58 Maximizing Member Engagement","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}