{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Bonus Episode - Nationwide Warranties and Providing Value for Repair Shops With NAPA's Jason Rainey & Matt Crumpton","html":"","width":"100%","height":180,"duration":3509,"description":"In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.\n00:00 Napa's Future: Innovation and Partnership\n06:03 AutoCare Program: Supporting Member Growth\n08:45 Elevating New Partnerships Strategically\n10:09 Napa Auto Care Advisory Insights\n13:18 NAP's Shift to Professional Market\n19:08 Leveraging Napa Programs Effectively\n22:03 Top-Tier Napa Auto Tech Training\n23:17 Auto Care Recruitment and Retention Initiative\n28:26 Senior Techs Advise Against Costly Tools\n31:03 Evolving Technician-Support Dynamics\n34:47 Carlyle Tool Rebrand Announcement\n37:56 \"Auto Care Education and Outreach\"\n40:52 \"Comprehensive National Warranty Program\"\n43:27 \"App Autocare's Nationwide Warranty Service\"\n48:24 \"Napa's Century of Partnership\"\n52:27 Managing Partner Expectations Through Transparency\n53:40 Improved Warranty Tracking Needed\n56:58 Maximizing Member Engagement","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}