{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hearts of Excellence","title":"Using Observation and Empathy to Improve Patient Outcomes","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9a39366f\"></iframe>","width":"100%","height":180,"duration":2807,"description":"Excellence in long-term care can begin when someone is willing to challenge norms.In this episode, host Chelsey Gheyara is joined by Majestic Care’s CEO, Paul Pruitt, and Jeannie Sage, an industry-leading executive in nursing leadership, for a conversation that peels back the layers of real change inside nursing facilities. From removing traditional nurse stations to hiring an epidemiologist, Jeannie shares the bold decisions that helped turn around a struggling building. Along the way, she speaks to the role of compassion, connection, and clinical depth in transforming outcomes and restoring dignity to care.In this episode, you’ll learn:How antipsychotic use dropped through personalized careWhy rethinking care teams improved resident engagementWhat happened when the dementia unit became more human-centeredHighlights:(00:00) Introduction(00:23) Meet Jeannie Sage(01:17) The Moment That Sparked Jeannie’s Nursing Journey(02:57) Family Lessons In Advocacy And Dignity(04:09) Turning Around A Facility In Crisis(05:16) Hiring An Epidemiologist Instead Of Following Tradition(07:25) Putting Residents First In Every Decision(09:36) Compassion As Action And Calling(12:25) Building Clinical Excellence In Nursing Homes(15:52) Why Nursing Students Overlook Long-Term Care(17:59) Challenging The Mindset Of We Have Always Done It This Way(19:54) Supporting Care Teams And Addressing Mental Health(24:11) The Quiet Honor Of Being There At Life’s End(26:49) Transforming Dementia Units Into True Homes(32:03) Rebranding Long Term Care And Embracing Innovation(37:20) Building Safe Teams And Living Core Values(41:03) What Excellence In Leadership Really Means","thumbnail_url":"https://img.transistorcdn.com/tToc7izJ4kTnl5FktpWnwl2IQyn8yeprTl1ok57gnHg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS83NWE4/OTgxMTBjYzk5YTUw/MjcwNjQzYTYyZTBl/ZDAzMC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}