{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Scaling Practice Management by Talkie.ai","title":"The HR Playbook Most Medical Practices Are Missing | Mike Lyons, SPHR","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9a468e60\"></iframe>","width":"100%","height":180,"duration":3572,"description":"Most practice managers got promoted into leadership without anyone teaching them how to lead. The result is real, daily knowledge gaps that quietly cost practices in turnover, denied claims, and legal exposure.\nMike Lyons, SPHR - founder of Seasoned Advice and host of Eye Care Leadership Live - spent nearly six years building the HR function at Austin Retina Associates before going independent. He joins Jakub Grajcar to break down how to hire, manage, and develop the leaders who actually scale a practice.\nWe dig into:\n🏥 Mike's #1 tip - why you cannot scale a practice without great managers\n🤝 Hiring for people skills - what to look for and why promoting from within wins\n🗓️ Managing the manager - the weekly cadence and skip-level habit that keeps it accountable\n🙏 Gratitude as the \"\"Swiss army knife of leadership\"\" - and the two-part praise structure that lands\n🔪 Sharpening the knife - why stepping back, delegating, and pouring into others is how managers actually create more time\n📝 Documenting performance - kinder to the employee, and your best legal protection\n📚 The books Mike recommends most\nResources mentioned:\n👤 Guest: Mike Lyons, SPHR\nLinkedIn: https://www.linkedin.com/in/mikelyonshr/\nWebsite - Seasoned Advice: https://seasoned-advice.com\n🎙️ Podcast - Eye Care Leadership Live (for ophthalmology practice managers and leaders)\nYouTube: https://www.youtube.com/playlist?list=PLIW9O_gj4Ew_9I2ENW4VtjYT6vb80PG3m\nSpotify: https://open.spotify.com/show/3ORgeP9UqtEcEco3lEQaaS\n📚 Books mentioned\nThe Advantage - Patrick Lencioni\nThe Ideal Team Player - Patrick Lencioni\nThe Energy Bus - Jon Gordon\nChange Your Brain, Change Your Life - Dr. Daniel Amen\nThe 7 Habits of Highly Effective People - Stephen Covey\n🎤 Also mentioned\nToastmasters International - https://www.toastmasters.org (both Mike and Jakub credit Toastmasters as foundational leadership development)\nJacqueline Waterhouse, COT - prior podcast guest who connected Jakub and Mike - watch Jacqueline's episode:...","thumbnail_url":"https://img.transistorcdn.com/cDl0t9jFckOl-1_LgMnmIWyXNTKcvr8hPfqwaY9KYeg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNGEx/NWRhMDYxMDUxMjE3/MWIyMGU3MjZiZGZl/NjIxNS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}