{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"First Principles","title":"Part 1: Impresario's Riyaaz Amlani on Mocha, \"Handmade,\" four near-deaths and 25 years of building places to be","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9b819ebe\"></iframe>","width":"100%","height":180,"duration":3858,"description":"Part 1 of Rohin Dharmakumar's conversation with Riyaaz Amlani is the origin story: why a returning UCLA grad decided Bombay was missing \"places to be,\" how Mocha became Social, and what it actually takes to keep a restaurant group alive for 25 years in the highest-mortality business there is. The shisha ban, the private-equity money that never arrived, COVID, the marble hustle at age six, and the real engine underneath it all: people.CHAPTERS00:00  Intro: 95% fail by year two — and the man who didn't01:46  Why Mocha in 2001: a city missing \"places to be\"03:23  Bombay the \"coolest cousin\"; South Bombay snobbery moves to Bandra05:05  The MTV / Gen X generation and a West-facing India07:47  UCLA, entertainment management, and learning to live culture11:29  What \"Handmade\" and \"Impresario\" mean14:13  The business today: 80 restaurants, 900 cr, 5,500 people15:29  Why restaurants die; learning from the community18:02  People vs processes — and why he keeps returning to people19:32  Social: the millennial third space and the shisha ban25:41  The Gen Z puzzle; Saltwater to Bandra Bourn; evolution vs revolution30:46  Real estate: location vs locality and India's \"80 pockets\"32:32  The metric that matters: AOV x covers x table turnaround35:33  COVID and surviving \"mass-extinction events\"39:17  The town hall: the team takes 40% pay to save the company40:51  What losing a restaurant feels like; the discipline to quit42:44  Mental model: 4-5 engines to ride economic cycles46:42  The marble business and hustling from age 1251:20  Bowling alleys & Phoenix Mills: people buy time together53:44  Self-rating: 7.5 as a parent, 5 as a CEO55:15  Building a restaurant vs building an organization56:15  The HR crisis: severe attrition, talent going abroad58:44  The one thing he can't delegate: layouts and property selection1:00:49 Becoming a \"boardroom warrior\" against his will KEY COMPANIES & BRANDSImpresario Handmade Restaurants; Mocha; Social; Saltwater Cafe/Grill; Bandra Born; Cafe...","thumbnail_url":"https://img.transistorcdn.com/ZPjguY9ABfvbemOPTrjXRW3XKosLSKk1tzX-F51gCWw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82N2E1/MjUwZmE5M2ZlZTZh/NzFjZjcwNjVlMGQ3/ZjkxOS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}