{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Thrive: Leadership Skills for C-Store Managers","title":"OBJECTIVE BEHAVIORAL CORRECTION (EXECUTING FEED-FORWARD DIRECTIVES TO ELIMINATE OPERATIONAL FRICTION)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9c2be666\"></iframe>","width":"100%","height":180,"duration":439,"description":"SHOW NOTES (THRIVE VERSION)Episode Title: Objective Behavioral Correction: Executing Feed-Forward Directives to Eliminate Operational Friction (Episode 110)Episode Description: \"You caused this massive retention failure because you chose to act like a historian prosecuting her past mistakes, completely destroying her morale instead of simply delivering an objective, forward-looking directive to fix the actual problem.\"In this episode of Thrive, Mike Hernandez explains why Store Managers must stop delivering emotional, backward-looking feedback and start using objective, feed-forward directives to correct behavior and protect the retention of their best employees.What You Will Learn:Mike's Professional Background: Why using a performance review to prosecute an employee's past mistakes instantly triggers a defensive reaction and drives top talent to quit.The Historical Blackout: How to ban past-focused criticisms from your vocabulary and focus one hundred percent of your energy on the future physical execution of the shift.The Objective Translation: The exact procedure for removing emotional terms like \"careless\" and translating your frustration into a clear, achievable standard for tomorrow.The Professional Verification Loop: How to ask supportive questions that transfer operational ownership to the employee without assigning blame or creating friction.Resources & Links:Download the Performance Correction Protocol: Text the code word THRIVE110 to 9 5 6 - 8 9 7 - 9 1 9 2.Get the Digital Interactive Version: Email the code word THRIVE110 to admin@cstorecenter.com for a mobile-friendly checklist to log your compliance records and cover your assets.Recommended Listen: Drive: Episode 101.","thumbnail_url":"https://img.transistorcdn.com/IC64CMUXXIPsHsu2Qrjl3FMVeGR5CQc1gMIBkPlla3A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YTUz/NzllYTU3MzYyNzll/YjM0YTUyNzEzMzIx/ZWQ2OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}