{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and Assessment","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9e2aa39a\"></iframe>","width":"100%","height":180,"duration":1290,"description":"Dive - Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and AssessmentEpisode 20 Duration: 22 minutesJoin host Mike Hernandez for this special holiday edition offering comprehensive review, practice, and assessment of upselling and cross-selling mastery. Consolidate your knowledge through essential technique review including customer needs understanding, perfect timing recognition, and product knowledge excellence, experience real-world scenario applications demonstrating successful implementations, engage in role-playing activities for skill testing, and participate in feedback sessions that accelerate professional growth through constructive colleague collaboration.Episode OverviewMaster comprehensive assessment elements:Essential technique reviewCustomer needs understanding consolidationTiming perfection masteryProduct knowledge applicationClosing technique deploymentIntroduction: Holiday Edition AssessmentLearn the episode purpose:Comprehensive review deliveryPractice session facilitationAssessment implementationKnowledge consolidationSkill testing opportunityUnderstanding Customer Needs ReviewDevelop foundation through:Preference knowing importancePast purchase observationOpportunity identificationPersonal level connectionSuccessful approach foundationReal-World Sarah Coffee ScenarioMaster techniques through example:Regular morning customerCoffee and muffin routineChocolate chip preference observationFriendly conversation engagementBehavior pattern trackingBlueberry Muffin IntroductionCreate systems for:New batch recognitionSweet preference rememberingPerfect timing identificationWarm availability mentionFlavor burst emphasisSuccessful Cross-Sell AchievementImplement strategies for:Try-it agreementEnjoyment combinationFantastic acknowledgmentRecommendation appreciationExperience enhancementCustomer Understanding LessonEstablish protocols for:Personal level knowingEffective identificationDifferent flavor recommendationComplementary...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}