{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and Assessment","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/9e2aa39a\"></iframe>","width":"100%","height":180,"duration":1290,"description":"Dive - Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and Assessment\nEpisode 20 Duration: 22 minutes\nJoin host Mike Hernandez for this special holiday edition offering comprehensive review, practice, and assessment of upselling and cross-selling mastery. Consolidate your knowledge through essential technique review including customer needs understanding, perfect timing recognition, and product knowledge excellence, experience real-world scenario applications demonstrating successful implementations, engage in role-playing activities for skill testing, and participate in feedback sessions that accelerate professional growth through constructive colleague collaboration.\nEpisode Overview\nMaster comprehensive assessment elements:\nEssential technique review\nCustomer needs understanding consolidation\nTiming perfection mastery\nProduct knowledge application\nClosing technique deployment\nIntroduction: Holiday Edition Assessment\nLearn the episode purpose:\nComprehensive review delivery\nPractice session facilitation\nAssessment implementation\nKnowledge consolidation\nSkill testing opportunity\nUnderstanding Customer Needs Review\nDevelop foundation through:\nPreference knowing importance\nPast purchase observation\nOpportunity identification\nPersonal level connection\nSuccessful approach foundation\nReal-World Sarah Coffee Scenario\nMaster techniques through example:\nRegular morning customer\nCoffee and muffin routine\nChocolate chip preference observation\nFriendly conversation engagement\nBehavior pattern tracking\nBlueberry Muffin Introduction\nCreate systems for:\nNew batch recognition\nSweet preference remembering\nPerfect timing identification\nWarm availability mention\nFlavor burst emphasis\nSuccessful Cross-Sell Achievement\nImplement strategies for:\nTry-it agreement\nEnjoyment combination\nFantastic acknowledgment\nRecommendation appreciation\nExperience enhancement\nCustomer Understanding Lesson\nEstablish protocols for:\nPersonal level knowing\nEffective identification...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}