{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 239 - The Real Risks Behind Cheap Collision Repair with Ken Miller","html":"","width":"100%","height":180,"duration":3590,"description":"In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.\n00:00 Insurance Challenges Undermine Auto Repair\n05:09 Tampered Seat Belt System Detected\n08:00 Post-Collision Inspection Basics\n12:45 Car Repair Struggles and Inspections\n13:26 Car Imperfections and Concerns\n16:43 Professional Responsibility Irrefutable\n20:29 Insurers’ Auto Settlement Practices\n24:50 Researching Title 17 Regulations\n28:22 CEO-Employee Pay Gap Concerns\n32:29 Dispute Over $40K Repairs\n36:36 Calibration and Liability in Auto Repairs\n40:22 Reluctance in Auto Repair Challenges\n42:08 Insurance Companies' Calibration Dispute\n46:44 Licensure Tied to I-CAR Accreditation\n50:01 \"Advanced Auto Tools Misjudged\"\n51:44 Challenges in Training and Labor Rates\n55:46 Expanding Mechanical Team in NJ\n58:14 Enhancing Mechanical Show Value","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}