{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Downshift With Tonnika","title":"Why Young Technicians Keep Failing | Riley Spence - Ep 36","html":"","width":"100%","height":180,"duration":5438,"description":"00:00 Meet Riley Spence and the dangers of reading internet comments\n03:12 Starting in the automotive industry at 14 years old\n04:54 Learning from mistakes, trouble, and a different career path\n06:06 Moving from turning wrenches into service and parts management\n07:36 Being promoted without training, procedures, or support\n08:21 Are service advisors really doing the easier job?\n09:52 How technician roles differ between dealerships, independents, and fleets\n12:31 Front and back must work together—not against each other\n14:35 Ego, arguments, and the shop cultures nobody wants\n17:23 Why Riley loves his current shop and the people around him\n18:34 Not every mentor is right for every apprentice\n19:02 Riley admits how ego hurt him as a young technician\n20:11 What Tonnika tells young employees who ask for help but won’t listen\n22:20 Making mistakes, slowing down, and learning without giving up\n24:20 What happens when a technician oversells their abilities\n25:51 Tonnika’s “green banana” scale for inexperienced technicians\n26:54 Do experienced technicians actually want to teach the next generation?\n28:30 The most important lesson for apprentices: shut up and listen\n30:00 Could an experienced technician learn from a 20-year-old apprentice?\n33:00 How younger employees can make an entire shop better\n35:18 Accountability, respect, and preparing young people for the workforce\n37:42 Mental health is real—but it cannot erase accountability\n41:04 Work-life balance and creating a safe place for technicians to talk\n44:10 Riley shares a costly mistake involving a car with no brake pedal\n47:52 The high-school dropout who became a talented technician\n50:35 Finding potential in unexpected employees\n51:24 How shops can make automotive careers more attractive\n53:01 Tool allowances and helping young technicians build a toolbox\n54:45 Why shops need to invest in training\n55:20 Technicians don’t have to wait for their employer to educate them\n58:40 Don’t let a bad shop stop your career...","thumbnail_url":"https://img.transistorcdn.com/RqLvAXD6t3OmHHS9ZFHGPTGVrggjn4BeYj1DvroAUC4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNzBj/NmUwMzMxNDk0NTIz/OTlhM2UyNjY5ZDM5/ZmM0NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}