{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Mads Singers Management Podcast ","title":"MSMP 100: Jeremy Lunnen on Training and Developing People to be Leaders","html":"","width":"100%","height":180,"duration":2754,"description":"Welcome to the 100th episode of the Mads Singers Management Podcast! It’s been quite a journey, and I couldn’t have gotten here without your support! \nJoining us today for our 100th episode is none other than Jeremy Lunnen. Jeremy is the global leadership development programs manager of Qualfon that runs contact centers around the world. Jeremy has been with Qualfon since 2006 and leads the efforts of Qualfon University by training and developing people who are moving up their first supervisory positions.\nJeremy and I had a fascinating discussion regarding management and how to train people in becoming leaders. With most job roles requiring some form of training, many people are promoted as managers get little to no movement and struggle in their new position to manage their team. Regardless if a person is a natural-born leader or has the potential to be a leader, they cannot unlock their full potential if they do not receive the proper guidance and training.\nWe then continued how some managers and business owners become cautious when working with other people from different cultures because there are differences in cultures and how some may get culture-shocked because they get exposed to something unpleasant.  However, because of advances in technology and the COVID-19 pandemic, more and more companies are starting to adjust and get used to working with people from different backgrounds and cultures.\nKey Learning Points:Mads points out that many capable people who get promoted as managers lack the essential training to be efficient.- 4:31Mads says that having a company culture is essential, and all successful business is built on solid culture..- 9:33Jeremy likens company culture to growing a garden: having a good place, removing rocks and weeds, tilling the soil, etc. Doing nothing or not taking action in creating your company culture allows negative things to grow and take their place. - 10:00Jeremy says that your company will have its culture, whether it’s...","thumbnail_url":"https://img.transistorcdn.com/uenPn4-fphTH0ovjyLFj05YKzb_-C0rJoiBUiqV16UA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzMxOTAvMTY3MzE5/MTQ0Mi1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}