{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dig the Well","title":"Dig the Well: Episode 28: Hospitality Hacks with Zana DeVine","html":"","width":"100%","height":180,"duration":3377,"description":"Are you ready to transform your business with exceptional hospitality? In Episode 28 of Dig the Well, Vikki Downey sits down with hospitality expert Žana DeVine to uncover the secrets behind world-class service. Ever wondered why some restaurants feel like a second home while others fall flat? Žana, with her rich background in upscale hotels and restaurants across the globe, reveals the magic of attentiveness and training in creating unforgettable customer experiences.From understanding cultural differences in service between Europe and the U.S. to practical tips on improving staff performance, Žana shares her professional insights. Discover how tailored training and effective communication can elevate your business, no matter the setting. Plus, learn how to anticipate customer needs and foster a harmonious work environment.Tune in for this deep dive into hospitality excellence and get inspired to raise your service standards. Don’t miss Žana’s contact info for those eager to take the next step!Žana DeVine's Bio:Hello Wilkommen, I’m Žana . With a deep-rooted passion for world-class  service and over 3 decades in the hospitality industry, I’ve had the privilege of working across five-star hotels and elite restaurants, from the Hilton, Ritz Carlton, Intercontinental and Four Seasons to Café L’Europe, Fig & Olive, Il Pastaio, and Mar-a-Lago. Hospitality, it seems, runs in my blood; my father is an acclaimed chef, and my entrepreneurial mother managed a dedicated housekeeping team. Growing up immersed in this world, I developed an early appreciation for creating exceptionalguest experiences. Fluent in four languages and a true global citizen, I bring a distinctive, European-inspired approach to my work. I’ve held upper management roles in iconic establishments, and I earned a bachelor’s and master’s degree in hospitality hotel management in Germany and Switzerland. I  launched my own consulting and coaching business in 2019 to inspire teams in delivering outstanding...","thumbnail_url":"https://img.transistorcdn.com/A3tIJnhEbUp0BSiqD83mDfxTVvmQd8mlrdsk8YCbQVs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84NzAz/ZWE5MzI1NzdjNWM1/N2QzYjYwY2YzNDdl/NWM0NC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}